Reservations Agent

YMCA OF THE ROCKIES

3d•$21 - $23•Onsite

About The Position

This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat center, serving more than 225,000 guests annually. The Reservations Agent is primarily responsible for making reservations for individuals & families at both Estes Park Center (EPC) and Snow Mountain Ranch (SMR). OUR MISSION AND CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

Requirements

High School diploma or equivalent and 2 to 4 years of office experience, preferably in the hospitality industry.
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
Uphold the YMCA of the Rockies Mission, policies, and programs.
Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
Support the YMCA of the Rockies safety program.
Promote safe work practices and a safe environment for guests, members, and staff.
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
Must meet acceptable criminal background check standards.
All other duties as assigned.

Nice To Haves

Bilingual, Spanish preferred.

Responsibilities

Make lodging reservations for individuals, families and members/attendees of conference groups and family reunions, by telephone, in person and through the mail for EPC and SMR.
Monitor and modify reservations in order to avoid mid-stay room moves (transfers), to accommodate guest requests and to maximize cabin and lodge room revenue.
Maintain a broad knowledge of the YMCA of the Rockies: EPC and SMR, personnel, programs, policies and procedures.
Provide general and reservation information and answer questions by telephone, in person and through email correspondence.
Maintain contact with the Housekeeping, Buildings and Grounds and Guest Registration departments regarding cabin and lodge room problems and special needs/requests of guests.
Relieve at EXO Switchboard/Reception Desk as needed.
Communicate clearly, visually and orally, and be fluent in speaking, writing and reading in English.
Have good typing, data input, and telephone skills, including salesmanship.
Travel to and work at each facility as required by Reservations Manager.
Work weekends, holidays, evenings and a variety of hours as required by demands of season and/or vacation/sick schedules of department.
Possess stamina to work in the work environment described herein.