The Leisure Sales Associate is accountable for fulfilling daily operations of the reservations department for Blackberry Farm, LLC properties – reservation calls, internet reservations, information and email requests, special projects and assisting the department and property. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Accepts and enters all phone/e-mail requests for reservations in a professional and timely manner Sets traces, enters and communicates special requests to the rest of the property Responds to all internal and external emails in a timely manner Understands the history of Blackberry Farm, LLC properties, all activities offered and all other components of the guest experience Sells and reserves all gift certificates and track them according to policy for Blackberry Farm, LLC properties Learns all rates, special events rates, standard offerings, travel agent rates, blackout dates and minimum night stays Learns and follow all Blackberry Farm, LLC policies for each reservation Checks all reservations daily to ensure accuracy with traces, remarks and deposits Assists the Reservations Supervisor with reports, commission payment and daily tasks as assigned Enters accurate demographic information into database for marketing and direct mail projects Monitors website content to ensure accurate information is posted on all sites Ensures guest requests are fulfilled and expectations are met or exceeded Must comply with all company policies and procedures. Must be able to work well with other Team Members, Managers and interact with our guests. To perform the essential functions of this position, regular and consistent attendance is required.