Reservations Agent - Caribe Royale Orlando Hotel

Caribe Royale • Orlando, FL

21h

About The Position

The Reservations Agent will process bookings for all group rooms, including sales contracts, and group rooming lists. He/she will manage group call-in blocks and provide information to future guests' inquiries. The Reservations Agent will also handle transient and vacation planning requests. Position Requirements Two years previous experience in transient and group reservations. Possess outstanding guest services skills, professional presentation, superior organizational skills and sophisticated communication skills. Approach all encounters with guest and employees in a professional and personalized manner. Professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations. Superior phone etiquette, manners, record keeping and follow-up skills.

Requirements

• Two years previous experience in transient and group reservations.
• Possess outstanding guest services skills, professional presentation, superior organizational skills and sophisticated communication skills.
• Approach all encounters with guest and employees in a professional and personalized manner.
• Professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations.
• Superior phone etiquette, manners, record keeping and follow-up skills.
• Ability to communicate in the English language.
• Strong problem solving and analytical abilities.
• Ability to create and maintain spreadsheets.
• Ability to meet deadlines and work under pressure.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding desk.
• Use telephone and computer keyboard on a daily basis.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

Nice To Haves

• Second language is a plus.

Responsibilities

• Manage all group reservations aspects in a timely and accurate manner.
• Maintain database of guest preferences, habits and special dates.
• Liaison with key departments to ensure optimal performance.
• Complete projects in a timely manner as required by the Director of Revenue and the Reservation Supervisor.
• Responsive to new trends and demands as they relate to guest service.
• Develops strong team spirit amongst co-workers and related departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees