Reservations Agent, Glacier Park Collection
About The Position
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Join our team for the 2026 Spring/Summer Season. This role will start April 1 with an October 1 end date.
Requirements
- 1-2 years’ experience working in a call centre environment is preferred
- Communicate fluently in English, secondary language skills may be an asset
- Mature and possess a proven ability to work independently within a fast-paced team environment
- Courteous telephone manners
- Proficient with computers
- Strong communication, interpersonal and problem solving abilities
- Previous experience in a sales environment with a proven ability to upsell guests
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Nice To Haves
- Prior knowledge of Maestro is an asset
Responsibilities
- Making, maintaining, and changing reservations for all Banff Jasper Collection owned Hotels, Attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing
- Handling phone call, email, and chat inquiries
- Qualifying and upselling potential clients
- Maintain accurate reservations and information in reservation system
- Assist guests with questions all while maintaining a high level of customer service
- Building and maintaining rapport and business relationships with our travel trade partners
- Working closely with Sales Managers on key accounts
- Working closely with Operations Supervisors and key team members
Benefits
- Join an inclusive, global team and make life-long connections
- Enjoy free access to Pursuit attractions and 50% off for friends
- Get discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
