Reservations Agent
About The Position
A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests. Must have good typing skills, a pleasant attitude and excellent phone demeanor. Must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answer questions relating to the hotels. Schedule flexibility is necessary.
Requirements
- good typing skills
- pleasant attitude
- excellent phone demeanor
- work well under pressure
- excellent communication skills
- answer questions relating to the hotels
- schedule flexibility
Nice To Haves
- Customer service experience
Responsibilities
- handling guest room reservation requests for the hotel
- provide guest with hotel facility information
- answer questions relating to the hotel and local area
- blocking rooms
- entering group rooming lists
- posting prepayments
- billing no-show reservations
- answering all incoming calls
- handling guest mail and faxes
- taking messages for guests
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What This Job Offers
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
