Reservations Agent

Pyramid Global Hospitality

1d

About The Position

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Reservations team as a Reservations Agent. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates About the role The Reservations Agent is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly.

Requirements

• Flexible availability
• High School diploma is required; college degree preferred.
• Previous reservations experience is beneficial; preferably in a hotel/resort.
• Ability to work in a fast-paced environment.
• Fluent in English; able to speak, read, and write
• Excellent communication skills for phone or in-person interactions
• Customer-centric attitude
• Computer proficiency to learn and utilize the resort’s property management system.

Responsibilities

• Answer guest questions and offer information and assistance.
• Answer telephones according to Pyramid Global Hospitality standard.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.

Benefits

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED