Reservations Agent – Portuguese Speaker

Evermore Orlando Resort•Lake Buena Vista, FL

About The Position

Shape the Next Generation of Vacations! Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort. Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball. If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Requirements

Good computer skills in PMS, email, web browsing and scheduling software
Good typing skills (45 wpm or better)
Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers
Ability to speak or read in Portuguese or Spanish is highly desirable
Answer calls in a warm and professional tone utilizing the provided scripting as a guide
Able to handle guest requests in a detailed manner
Adhere to property and company policies and procedures
Excellent communication and interpersonal skills; ability to interact with a wide range of people
Outstanding organizational, attention to detail, and problem-solving skills
Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties
Capable of working scheduled hours, including weekdays, weekends, nights, and holidays
Able to safely lift, pull and push up to 25 pounds
Able to stand, walk, stoop, kneel, bend, and reach periodically
Visually look at a computer for extended periods
Able to sit and use the computer for hours at a time
Subject to environmental conditions, work activities can occur inside and outside
Visually look at a computer for extended periods
Repetitive hand motions, such as typing

Nice To Haves

Ability to speak or read in Portuguese or Spanish is highly desirable

Responsibilities

Answer incoming calls promptly and provide callers with resort information and accommodations
Gather detailed caller information and create leads for follow-up as part of outbound calling program
Meet goals set for outbound call production
Convert telephone inquiries into reservations, maintaining acceptable performance statistics
Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists and the other forms of reporting
Have detailed knowledge of our amenities, including all rates and packages for current and future season, available discounts, special package offerings
Familiarize the Manager on Duty and/or the appropriate Salesperson of any arriving VIPs
Attend all department meetings including required safety meetings when requested
Assist with entering of individual and group reservations in the system, specifying billing instruction and securing all payments as outlined in the group contract
Load group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival
Process advance deposits through credit card or other acceptable payments
Work with minimal supervision and have excellent customer service skills
Up-sell unit reservations and have excellent knowledge of all the recreational activities Evermore offers
Perform all other duties as assigned by the Manager

Benefits

FREE Life Insurance
FREE Short-Term Disability
FREE Long-Term Disability
affordable health benefits, including Medical, Dental, and Vision coverage for your dependents
401K with employer match
a robust paid time off policy
parental and grandparent leave
family and pet bereavement leave

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