Reservations Agent - $25/hour

Salamander Hospitality, Llc • Aspen, CO

77d

About The Position

The Reservations Agent is responsible for handling all reservation sales, including group reservations, inquiries and cancellations in an attentive, courteous and efficient manner, as well as quoting available rates to maximize room revenue, according to Salamander Hotels and Resorts standards.

Requirements

• High School diploma or equivalent required.
• Experience in a hotel taking reservations is helpful.
• College course work in related field helpful.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must have demonstrated ability to use multiple computer programs of varying levels of complexity.

Nice To Haves

• Flexible and long hours sometimes required.
• Sedentary work.

Responsibilities

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Assist with answering hotel’s PBX.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
• Upsell rooms when possible.
• Enter reservations into the computer according to standard operating procedures and guidance from Revenue/Reservations Manager, and Group Reservations Supervisor.
• Communicate and work closely with the Sales Department and Group Reservations Supervisor to build group blocks and enter group bookings and generate group booking links and communications.
• Maintain availability calendar and communicate all relevant information to the Front Desk staff.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.
• Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
• Post no-show revenue daily, if required at property.
• Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
• File reservations and group contracts.
• Review Reservations logbook and Guest Request log on a daily basis.
• Assist with special projects as directed by Director of Reservations and Revenue Management.

Benefits

• Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment.
• Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment.
• 401K eligibility is available to full-time employees after 90 days of employment.
• Part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours.
• Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees