Reservations Admin

Treetops Resort•Gaylord, MI

13d•Onsite

About The Position

The Reservations Administrative Assistant provides essential administrative and operational support to the reservations team, helping ensure accurate bookings, smooth guest communications, and efficient office operations. This role plays a key part in delivering spectacular guest service while supporting revenue and occupancy goals.

Requirements

High school diploma or equivalent required; college coursework in hospitality, business, or related field preferred.
1–2 years of experience in hospitality, reservations, front office, or administrative support preferred.
Strong organizational skills with exceptional attention to detail.
Excellent written and verbal communication skills with exceptional phone etiquette.
Proficiency with use of computer, multiline phone system, Microsoft Office software
Ability to handle confidential information with discretion.
Ability to multitask, work quickly and follow directions in a fast-paced, guest-focused environment.
Able to sit for prolonged periods of time

Nice To Haves

college coursework in hospitality, business, or related field preferred.
1–2 years of experience in hospitality, reservations, front office, or administrative support preferred.

Responsibilities

Provide administrative support to the Reservations Manager and reservations team.
Assist with daily reservations processing, including data entry, modifications, cancellations and compiling reports.
Maintain accurate guest records, rate codes, and reservation notes.
Conduct daily arrival/departure/booking audits
Daily deposit/cancellation/no show/waitlist processing
Respond to guest inquiries via phone, email, and internal systems in a professional and timely manner.
Support training and onboarding of new reservations staff.
Maintain organized digital and paper files in compliance with company policies.
Coordinate internal and external communications.
Other tasks/projects as assigned.