Reservationist

Capital Vacations • Henefer, UT

393d

About The Position

The Reservationist role at Capital Vacations focuses on ensuring guest satisfaction and providing high-quality service remotely. The position involves communicating with owners and guests through various channels, including phone, email, and potentially text or chat. The role emphasizes maintaining a high level of integrity and professionalism while attending to guests' needs and adhering to resort policies and regulations.

Requirements

• High school diploma or equivalent.
• 1+ year in a related field.
• Good oral and written communication skills.
• Excellent interpersonal skills.
• Ability to multi-task.
• Proficient in Microsoft Word and Excel and HP computer systems.

Responsibilities

• Answer phone calls, emails, and any other communication from guests promptly and professionally.
• Answer general questions, create reservations, and confirm pending reservations.
• Direct phone calls, take messages, and communicate with additional coworkers as needed.
• Input information regarding resort members and guests using a computer.
• Comply with PCI standards in handling customer and guest information.
• Assist guests with any questions, problems, or concerns and communicate unknown situations to the proper department.
• Know local points of interest and provide directions to guests.
• Maintain a tidy, quiet, and operational workspace and area.
• Effectively deal with guest problems in the absence of supervisory staff and resolve unusual situations to guests' satisfaction.
• Assist with any special projects as assigned by Manager/Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED