Reservationist - Fully Remote

Motek Florida•Miami, FL

22h•Remote

About The Position

Happy Corner Hospitality Group, home to Motek, Yalla, and Sesame Bakery, is a Mediterranean restaurant collective. As a family-owned business committed to enriching Miami's and New York’s food culture, we deliver genuine, thoughtful, and delectable Mediterranean dishes with a focus on freshness and quality ingredients. Position Summary Motek is seeking a highly organized, guest-focused, and detail-oriented Remote Reservationist to oversee reservations and guest communications across all locations. This position plays a critical role in maintaining reservation accuracy, protecting revenue, supporting guest satisfaction, and ensuring seamless service flow before guests even arrive. The ideal candidate is proactive, professional, calm under pressure, and understands that hospitality begins with the first interaction.

Requirements

Previous restaurant or hospitality experience preferred
Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred
Familiarity with POS systems and payment processing platforms is a plus
Strong understanding of cancellation policies and guest recovery practices
Excellent written and verbal communication skills
Strong attention to detail and organizational ability
Ability to multitask and remain composed under pressure
Professional, warm, and solution-oriented demeanor
Reliable internet connection and dedicated remote workspace

Nice To Haves

Familiarity with POS systems and payment processing platforms is a plus
Previous restaurant or hospitality experience preferred
Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred

Responsibilities

Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels
Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information
Process reservation modifications, cancellations, and special requests accurately
Monitor reservation pacing to prevent overbooking and ensure proper service flow
Charge and document applicable no-show and late cancellation fees in accordance with company policy
Respond to guest inquiries regarding no-show charges professionally and clearly
Assist guests with receipt requests, billing questions, and transaction confirmations
Support management with chargeback disputes by gathering documentation, reservation details, and proof of service
Maintain accurate guest profiles and notes within the reservation system
Communicate VIP arrivals, large parties, and special accommodations to management teams
Assist in private dining and large group inquiries as needed
Uphold Motek’s brand voice and hospitality standards in all written and verbal communication