Mokara Spa | Reservationist

Omni Hotels & Resorts • San Antonio, TX

9d • Onsite

About The Position

The Spa Scheduler/Receptionist will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Requirements

• Must be able to communicate effectively in a professional business environment.
• Ability to accurately and efficiently input information into computer systems
• Ability to prioritize, organize and follow up all responsibilities
• Ability to work a flexible schedule to include nights, weekends and holidays
• Ability to stand for an 8 hour shift
• Previous customer service experience
• Previous cashiering experience is preferred
• High school diploma or equivalent.
• Ability to lift, carry, push, pull 30 lbs.

Nice To Haves

• Previous cashiering experience is preferred

Responsibilities

• Check guests in and out according to Forbes Standards
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell Mokara services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees