Reservationist

Shamin Hotels Master•Richmond, VA

11d

About The Position

The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest accommodations accurately and in a timely manner consistent with Shamin Hotels high standards of quality.

Requirements

Excellent communication skills, with a friendly and courteous telephone manner.
Strong sales skills and the ability to employ sales techniques effectively.
Attention to detail and accuracy in processing reservations.
Customer-centric approach with a focus on delivering high-quality service.
Proficiency in using computerized reservation systems or booking platforms.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Team player with the ability to collaborate effectively with colleagues.

Nice To Haves

Previous experience in a similar role or hospitality industry knowledge is preferred.

Responsibilities

Answering Inquiries: Professionally handle incoming telephone inquiries from customers in a friendly and courteous manner.
Sales Techniques: Utilize effective sales techniques to secure and process reservations for guest accommodations.
Accuracy and Timeliness: Ensure all reservations are processed accurately and in a timely manner, adhering to Shamin Hotels' high standards of quality.
Customer Service: Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally.
Product Knowledge: Maintain a comprehensive understanding of Shamin Hotels' accommodations, amenities, pricing, and policies to effectively assist customers and promote available options.
Reservation Systems: Use reservation systems or booking platforms proficiently to enter and manage reservations accurately.
Problem-Solving: Resolve customer issues or concerns related to reservations efficiently and effectively.
Team Collaboration: Collaborate with colleagues and other departments to ensure seamless communication and coordination of reservations and guest services.