Reservationist - Seven Bays Marina
About The Position
ESSENTIAL FUNCTIONS Manage call activity, email activity, and messaging activity. Effectively and respectfully communicate with customers verbally and through email or messaging. Develop a full working knowledge of the company brand. Respond to guest inquiries (through voice, and email) and assist in resolving customer complaints. Accurately post charges and refunds to reservations when necessary. Perform department opening and/or closing procedures. Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
Requirements
- High School Diploma.
- Minimum of at least 18 years of age.
- Some job-related experience preferred.
- Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience.
- Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
- Solid organizational skills for learning and maintaining information.
- Ability to quickly find/access data for guest assistance.
- Excellent interpersonal, administrative, telephone and other communication skills.
- Strong customer service abilities.
- Actively looks for ways to assist customers and coworkers.
- Ability to sit or stand at a desk in front of a computer for the entire workday.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
- Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom).
- Occasionally stoop, kneel, or crouch.
Responsibilities
- Manage call activity, email activity, and messaging activity.
- Effectively and respectfully communicate with customers verbally and through email or messaging.
- Develop a full working knowledge of the company brand.
- Respond to guest inquiries (through voice, and email) and assist in resolving customer complaints.
- Accurately post charges and refunds to reservations when necessary.
- Perform department opening and/or closing procedures.
- Represent the company in a professional and positive manner at all times.
- Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
