Reservationist/Admin Assistant

Columbus Hospitality Management • Bonita Springs, FL

11d • Onsite

About The Position

DeRomo's Gourmet Market & Restaurant is a popular, busy, authentic Italian marketplace in Bonita Springs. We are currently seeking a Reservation Host to join our Team.  We're always looking for passionate people to join our family and grow with us. We strive for exceptional taste and consistency, as well as unparalleled customer service. We recognize that our employees are our most valuable resource to make this happen. Our team members make us who we are by being who they are and by bringing their passion for great food and great service into the workplace.

Requirements

• Must be able to understand and write English
• Report for work in a well-groomed manner with name tag on
• Speak to guests in a warm, friendly and courteous manner
• Good organizational skills and able to work independently
• Effective conflict management and decision-making is required
• Must work well under pressure and be able to resolve guest concerns
• High School Graduate or equivalent
• Basic understanding of Guest needs, desires and methods of servicing to Guest Satisfaction, adaptable to change.

Nice To Haves

• Previous 1-2 years experience as Reservation Sales Agent preferred

Responsibilities

• Answers all incoming calls promptly, in an attentive, courteous, and efficient manner
• Books lunch/dinner reservations with assistance of Open Table
• Provides guests with information regarding specials and amenities available at the restaurant.
• Sends confirmations to our guests after making a reservation or upon request of the guest.
• Places any notes pertinent to the guest's dining requests
• Assists guest with inquiries, cancellations, or modifications to existing reservations
• Provides outstanding guest service
• Possesses the ability to work well under pressure and handle multiple tasks at once
• Performs assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and works with minimum supervision
• Uses a variety of computer applications including Micros and Open Table
• Performs other duties as requested by management
• Follows all SOPs as communicated by Management
• Maintains cleanliness of work area
• Adheres to all safety rules and regulations
• Maintains flexibility in scheduling

Benefits

• Our compensation package for associates includes a competitive hourly rate, participation in 401k with match after 90 days, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees