Reservation Specialist

JUUT SalonSpa • Minneapolis, MN

9h • Hybrid

About The Position

A Reservations Specialist provides exceptional customer service by efficiently managing scheduling, addressing client inquiries, and ensuring a seamless experience for guests and artists. This role includes booking appointments through multiple avenues (text, call and email), maintaining accurate guest records, offering product and service recommendations, and supporting guest engagement.

Requirements

• Strong customer service and communication skills (both verbal and written)
• Proficient in office technologies (slack, teams, outlook, internet, etc.)
• Ability to multitask in a fast-paced environment with attention to detail
• Typing speed of 35+ WPM
• Team-oriented with a positive attitude
• 3+ years of customer service experience/retail

Nice To Haves

• Experience in hospitality, salon, or call center environments a plus

Responsibilities

• Respond to calls and texts to answer customer inquiries and book appointments
• Recommend add-ons and services to enhance the client’s experience
• Manage appointment reminders, rescheduling, and cancellations
• Stay knowledgeable about services, products, and artists to answer questions and successfully maximize the schedule
• Assist with guest referral emails, social media, and appointment follow up

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed