Reservation Sales Manager

Marriott International • Lake Buena Vista, FL

120d • $25 - $36

About The Position

The Reservations Sales Manager solicits and manages reservations sales-related opportunities, supervises and provides training and work assignments to Reservations Sales staff, and actively up-sells each business opportunity to maximize revenue. The role involves achieving personal and team-related revenue goals and driving customer loyalty by delivering service excellence throughout each customer experience. The manager provides service to customers to grow the share of the account on behalf of the company.

Requirements

• High school diploma or GED; no work experience required.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in sales and marketing, guest services, front desk, or related professional area.

Responsibilities

• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property's primary target customer and service expectations.
• Responds to incoming reservations sales opportunities for the property.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales and Convention Services to process rooming lists and reservation cards.
• Supports the operational aspects of business booked.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Monitors wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.
• Supports customer loyalty and property's brand standards by delivering service excellence.
• Handles guest complaints and disputes following the instant pacification procedures.
• Monitors reservations sales agents while on phone calls.
• Maintains departmental orientation program for employees.
• Utilizes all available on the job training tools for employees.

Benefits

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED