Reservation Sales Agent, Buffalo Reservation Center, Remote

Delaware North Companies • Amherst, NY

333d • $16 - $16 • Remote

About The Position

Delaware North is hiring full-time Reservation Agents to join our Reservation Center team. As a Reservation Sales Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at hotels and resorts around the country. If you want to delight our future guests by delivering an exceptional reservations experience, apply today.

Requirements

• Strong phone, listening, verbal, and interpersonal communication skills
• Customer-focused with a love for helping others
• Maintain a positive, and professional attitude toward customers at all times
• Comfortable using computers with strong typing skills and the ability to multi-task
• Able to use call center software and tools
• Experience working in customer service or the hospitality industry is preferred

Responsibilities

• Answer inbound calls and provide top-notch customer service
• Use all available resources to answer questions
• Create reservations and recognize opportunities to offer packages and additional services
• Communicate with hotel and resort front desk staff
• Collaborate with managers to assist customers and reach sales goals

Benefits

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Number of Employees: 5,001-10,000 employees