Reservation Manager

U-Haul•Oakland, CA

1d•Onsite

About The Position

U-Haul is seeking a Reservation Manager Agent to join their team. This role is ideal for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented, and thrives in a fast-paced, dynamic environment. The position offers opportunities for personal and professional growth within the organization. Under the direction of the Traffic Control Manager, the primary focus will be supporting customers, field team members, and U-Haul dealerships through reservation placement and distribution of equipment. U-Haul, founded in 1945 by L.S. "Sam" Shoen and Anna Mary Carty Shoen, pioneered the do-it-yourself moving industry by providing one-way, nationwide moving equipment to meet the widespread need after World War II, facilitating mobility across the U.S. and Canada.

Requirements

High school diploma or equivalent
Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
Proficient in customer service, time management and multitasking

Responsibilities

Assist with calls from and to customers.
Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
Assist with the Company’s U-Box portable storage product.