Reservation Casino Services Agent - Steady Extra (Call Center LV)

Caesars Entertainment•Las Vegas, NV

22d

About The Position

The Casino Customer Service (CCS) Representatives are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The CCS Representative assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars loyalty members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The CCS Representative assists customers with room, suite, golf, show, limo, spa and restaurant reservations Job Functions Follows department selling strategies including but is not limited to, rate quoting, sales techniques, and multi-property cross-selling. Maintains a high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, Conversion, Cross-sell, and other standards as determined by management. Performs various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management. Clearly communicates and demonstrates enthusiastic service. Meets department punctuality, adherence, and attendance guidelines. Meets department appearance guidelines. Safeguard customer confidentiality and privacy in accordance with company and department standards. Handles all incoming customer transactions promptly, efficiently, accurately, and professionally. Assists with special projects and/or additional duties as needed. Assists the Coordinator Team with their ‘Primary Job Functions’ based on business needs.

Requirements

Education: High School Diploma or equivalent required
Experience: 1-year Customer Service or Sales experience.
Must have a stable work history and be computer literate.
Abilities: Must be able to type.
Must be 21-years of age or older.
Must have or be able to obtain a valid Gaming Sheriff's Card.
Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills and present oneself in a professional manner.
Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
Must be able to read, write, speak and understand English.
Must be able to work in high and low-stress areas.
Must be able to maintain a flexible working schedule based on business demands.
Must be able to work in close quarters.
Must be multi-task oriented.
Excellent interpersonal, communications, team building, and problem-solving skills are required.
Must be able to work with minimal supervision.
Ability to perform full duties of dexterity and visual perception
Maintain a clean and organized work environment.
Must be proficient in all required systems and have a sound knowledge of all HET and Partnership properties assigned to the LV Regional Contact Center.

Nice To Haves

Knowledge of Windows-based PC applications.
Some experience with LMS and /or Microsoft Windows is always a definite asset.

Responsibilities

Follows department selling strategies including but is not limited to, rate quoting, sales techniques, and multi-property cross-selling.
Maintains a high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, Conversion, Cross-sell, and other standards as determined by management.
Performs various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management.
Clearly communicates and demonstrates enthusiastic service.
Meets department punctuality, adherence, and attendance guidelines.
Meets department appearance guidelines.
Safeguard customer confidentiality and privacy in accordance with company and department standards.
Handles all incoming customer transactions promptly, efficiently, accurately, and professionally.
Assists with special projects and/or additional duties as needed.
Assists the Coordinator Team with their ‘Primary Job Functions’ based on business needs.