Reservation Agent - SEASONAL

Ocean Place Resort & Spa•Long Branch, NJ

1d•$16 - $17

About The Position

The Reservations Agent is responsible for handling incoming reservation requests and ensuring accurate booking details for guests. This role involves answering calls, responding to emails, entering reservation information into the system, and assisting guests with questions about room types, rates, and hotel services. The Reservations Agent plays a key role in creating a positive first impression and supporting the hotel’s occupancy and revenue goals. This is a seasonal position starting mid May and ending mid September.

Requirements

High School diploma or equivalent required.
Basic computer skills and ability to learn reservation systems.
Strong communication skills and pleasant telephone etiquette.
Friendly, courteous, and guestoriented demeanor.
Strong communication skills to effectively interact with guests and team members.
Must maintain a neat, professional appearance at all times
Responsible, reliable, and able to perform duties with minimal supervision.

Nice To Haves

Previous customer service or hospitality experience preferred.

Responsibilities

Answer incoming calls and emails promptly and professionally, ensuring a friendly and helpful tone at all times
Accurately enter reservation details into the property management system, including guest names, dates, room types, and special requests.
Assist guests with questions about rates, availability, and hotel amenities, providing clear and accurate information.
Process changes and cancellations efficiently, ensuring updated records and notifying relevant departments when necessary.
Handle special requests and VIP reservations, communicating details to housekeeping, front desk, and other departments.
Maintain updated knowledge of hotel promotions, packages, and policies to provide accurate information and upsell when appropriate
Verify payment details and secure deposits according to hotel policy.
Monitor room inventory and availability, ensuring accurate allocation of rooms and avoiding overbooking.
Communicate effectively with Sales and Front Office teams regarding group bookings, rooming lists, and pre-registration details.
Assist with daily reports and forecasts, such as occupancy and availability summaries.
Follow all brand and company standards for reservation handling, including confidentiality and data protection.
Support front desk operations during peak periods, such as check-in/check-out assistance
Participate in training sessions and team meetings to stay updated on procedures and promotions.
Provide exceptional customer service, resolving guest inquiries or escalating issues to supervisors when necessary.
Perform other duties as assigned by management to support overall hotel operations.