Melia Hotels International S.A - Berlin, DE
posted about 1 month ago
Berlin, DE
Accommodation
About the position
Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family. It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.
Responsibilities
- Acceptance and processing of individual reservations for the two hotels INNSiDE by Meliá Berlin Mitte (4 stars) and for the Hotel Meliá Berlin (4 stars superior)
- Acceptance of individual reservations and company bookings online, offline and by telephone
- Dealing with our Central Reservation System and the PMS Opera Cloud
- Checking availability and entering reservations
- Communicating with customers and guests and processing requests and inquiries
- Correspondence and filing
- Checking and processing cancellations
- Reservation control and arrival checks
- Close cooperation with the front office, sales and revenue management departments
Requirements
- You have completed vocational training in the hotel industry or have similar qualifications in customer service
- You are service-oriented and have a high level of quality awareness
- You are a team player and enjoy sitting in an office with several colleagues
- You are resilient and flexible
- You have a confident and friendly manner, also on the phone
- You communicate very well in German and English; further language skills are advantageous
- You are confident in using Outlook and modern hotel and reservation software
