Researcher, Product Experience - Commerce

Netflix • Los Angeles, CA

88d • $130,000 - $470,000

About The Position

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Product Consumer Insights team is central in uncovering compelling ways to attract and entertain our members worldwide. This role sits on the Commerce CI team and is focused on guiding innovation and optimization across the Netflix commerce lifecycle, from non-member experiences like title pages and sign-up flows to member experiences like upsells and cancellation flows. This is an opportunity to lead innovative research with demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You’ll partner with cross-functional teams passionate about delivering the most engaging, innovative, and inclusive experiences. Working Model: This role is open to employees working onsite from our Los Gatos, Los Angeles, or New York Office locations.

Requirements

• 4+ years of experience in product research and/or user experience (UX) research informing growth and commerce strategy.
• Experience supporting digital subscription or digital entertainment businesses preferred.
• Mixed methods research expertise, including hands-on experience leading end-to-end quantitative and qualitative UX research studies.
• Usability research experience required.
• A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings.
• Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company.
• Passionate about translating findings into actionable strategic business recommendations.
• Global research experience is preferred but not required.

Responsibilities

• Design, execute, and socialize research that directly informs our global growth and commerce product strategy.
• Develop new research initiatives by actively partnering with other CI researchers and cross-functional partners, including Product Management, Product Marketing, Design, Data Science, Finance, and Strategy.
• Identify best practices in existing and emerging research methodologies.

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees