Research Specialist

KLAS Research•Pleasant Grove, UT

2d•$50,000•Hybrid

About The Position

At KLAS, our mission is simple but powerful: improve healthcare by amplifying truth through collaboration, insights, and transparency. As a Research Specialist, you are at the heart of that mission. You are the person who makes the research possible by connecting directly with healthcare leaders, earning their trust, and bringing their perspectives into the insights that shape the industry. Every conversation you have helps ensure that KLAS insights are accurate, meaningful, and grounded in real-world experience.

Requirements

A proactive, goal-oriented mindset with the tenacity to follow through and deliver results
Strong verbal and written communication skills with a professional, engaging presence
The ability to quickly learn and clearly explain complex healthcare topics
Confidence balancing relationship-building with outreach targets and deadlines
Strong organizational and time-management skills across multiple projects
A high level of ownership, accountability, and attention to detail
A natural ability to build trust and represent the “voice of the customer”
4+ years of experience in roles involving interaction with executive or high-level clients and managing deadlines or deliverables
Experience taking ownership of projects and driving outcomes
2+ years of account management or similar relationship-focused experience
Experience building or improving processes and tracking performance through metrics

Responsibilities

Conduct phone interviews with healthcare leaders to evaluate the performance of technology and services across the industry.
Establish strong rapport with providers across hospitals, clinics, and payer organizations—creating positive, lasting impressions of KLAS.
Proactively collect outstanding research for active projects by identifying and engaging the right healthcare professionals.
Navigate provider organizations to find executives, directors, and industry experts best suited to speak to specific solutions and experiences.
Spend approximately 50% of your time on outbound calls, emails, and follow-ups to close research gaps and meet project deadlines.
Ensure every provider interaction delivers value—whether through thoughtful conversation, sharing insights, or guiding them through KLAS data and reports.
Develop and maintain ongoing connections with a portfolio of healthcare leaders (VIP contacts), engaging them regularly to gather insights and deepen partnerships.
Partner with Research and Outreach teams to align efforts with project priorities and ensure research goals are met.
Use social platforms, search tools, and internal resources to identify and connect with hard-to-reach healthcare professionals.

Benefits

medical
dental
vision
life insurance
HSA with company match
401K with company match
PTO
Welcoming and Supportive Team: From day one, you'll be valued and supported in your professional development.
Investment in New Hires: We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).
Career Development: Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.
Hybrid Schedule: Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as three (3) full days expected in-office, Monday - Wednesday.
Enjoyable Work Environment: We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch once a month, snack room, and more.
Inclusive Culture: We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.
Core Values: Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.