Research Recruiter (CX)

Resmed•San Diego, CA

19h•$81,204 - $103,003•Remote

About The Position

CX Research Recruiter Let’s talk about the Team The CX Ops & Futures team is how we make great experience design possible at scale. We’re a small, high-impact group that keeps design and research running smoothly today, while exploring what’s next for tomorrow. CX Ops supports the systems, tools and processes that help research happen seamlessly. CX Futures explores emerging opportunities through insight, foresight and storytelling. As a Research Recruiter , you sit in CX Ops. Your work enables every research study we run - making sure we find the right participants, coordinate logistics , and remove friction for researchers, clinicians and product teams. You’ll become the connective tissue between our research community and the people we learn from. Let’s talk about the Role The Research Recruiter is responsible for coordinating, organizing and delivering all participant-related aspects of user research. You’ll play a hands-on role supporting studies from start to finish - from kick-off and recruitment through to scheduling, consent, incentives and post-session admin. Your work ensures that research runs smoothly, ethically and efficiently, and that researchers can focus on what matters most: learning.

Requirements

Experience in research operations, participant recruiting, project coordination or similar
Strong organizational and multitasking skills
Familiarity with Asana, Jira, Confluence, SharePoint or similar tools
Clear communication skills - written and verbal
Comfort navigating Legal, Privacy and Procurement processes
An interest in UX research, human behavior or health technology

Responsibilities

Participant Recruitment & Coordination
Attend study kick-offs and create recruitment plans, screeners and communication templates
Manage Asana cards, Rally updates, participant lists and all study-related logistics
Handle participant communication end-to-end: invitations, reminders, follow-ups and support
Forecast recruitment bandwidth and help allocate studies fairly across recruiters (Ops strategy)
Session Support
Provide in-session monitoring or backup facilitation when needed , including participant tech set-up and troubleshooting
Manage consent forms, attendance tracking and Participant Sheets (p.1, In-Session & Post-Session Support)
Upload participant notes, videos and documentation to the right folders
Incentive & Compliance Management
Manage study incentive payments within Fair Market Value (FMV) rules
Track budgets, approvals and reporting
File NDAs and consent forms, ensuring everything meets Legal and Privacy requirements
Panel & Database Management
Assist in m aintain ing and grow participant panels, ensuring we have the right mix of demographics and conditions
Track panel engagement, forecast usage, and support demand planning with Research Leads
Keep recruitment templates, lists and SOPs updated
Tools, Systems & Vendor Enablement
Manage access to tools like Asana, Rally, SharePoint, Confluence and Jira
Coordinate vendor onboarding, SOWs, POs and Accounts Payable submissions
Troubleshoot tool issues and maintain documentation and FAQs
Open and track myIT tickets for access and system support
Metrics & Reporting
Update all recruitment and session metrics
Support monthly and yearly reporting across studies, budgets, and participant engagement
Spot trends and advise CX Ops & Research Leads on improvements or risks

Benefits

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
Employees have FTO (Flexible Time Off) , receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume