Research Patient Navigator CONTRACT ROLE

Florida Cancer Specialists

93d

About The Position

The role of a physicians' (DL) patient navigator is to build effective working relationships with the primary care physicians, specialists, patients, healthcare teams and resource providers in guiding patients through the cancer care process from diagnostic and treatment through recovery and surveillance. Additionally, the patient navigator investigates, resolves, documents and reports specific patient and family compliments and concerns to leadership and staff, develops, implements and participates in customer service and patient relations initiatives provides regular accountability and variance analysis of the patient experience.

Requirements

• A minimum of one year of experience in coordinating cancer care/social services required.
• High school diploma, GED or equivalent education.
• Valid Florida driver's license is required.
• Must be fluent in English; being bilingual in Spanish highly preferred.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands without constant oversight.
• Strong proficiency in Excel, PowerPoint, Word, and Outlook is required.
• Utilizing various research tools, including the Internet is required.

Responsibilities

• Build effective working relationships with primary care physicians, specialists, patients, healthcare teams, and resource providers.
• Guide patients through the cancer care process from diagnostic and treatment through recovery and surveillance.
• Investigate, resolve, document, and report specific patient and family compliments and concerns to leadership and staff.
• Develop, implement, and participate in customer service and patient relations initiatives.
• Provide regular accountability and variance analysis of the patient experience.

Benefits

• Medical and Prescription Drug Coverage
• Vision & Dental Insurance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) & Flexible Spending Accounts
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Life Insurance
• Tuition Reimbursement
• Disability Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Pet Insurance
• Identity Theft
• Legal Insurance

What This Job Offers

• Education Level: High school or GED