Research Operations Manager

Whoop • Boston, MA

87d • $95,000 - $125,000 • Onsite

About The Position

At WHOOP, we’re on a mission to unlock human performance & healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

We are looking for a ReOps leader who can help us scale research at WHOOP, empowering scientific exploration, product innovation, and clinical testing. As the Research Operations Manager, you’ll manage a team of Research Operations staff that drive human subjects research (HSR) best practices, oversee cross-functional coordination with teams like Technical Ops and Legal, and manage research roadmaps. You will also contribute to research strategy, bringing your operational expertise to the research leadership team.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston office.

Requirements

• Advanced degree plus 2+ years of experience or 5+ years of experience in a Research Operations or Program Manager role, preferably within a health, research, or hardware product environment.
• 2+ years of experience managing a team
• Familiarity with agile methodologies, sprint planning, and backlog grooming processes.
• Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure program success
• Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product.
• Experience with ethical standards for human subjects research, including handling PII/PHI and participant risk assessment
• Strong organizational, communication, and documentation skills.
• Passion for health, wellness, and WHOOP’s mission.

Nice To Haves

• Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong plus.

Responsibilities

• Champion research programs and operations for human subjects research across the organization and help to scale the domain to support diverse research teams
• Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals
• Advocate for the needs of the research program team and its goals.
• Develop, manage and scale the research program team and their processes; evangelize these processes and best practices across the organization
• Partner with stakeholders from performance science, digital health, legal, and data science to evaluate roadmapping tradeoffs and efficiently manage team resources
• Ensure clear communication across the team and stakeholders.
• Reports to the Director of Human Subjects Research

Benefits

• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees