Research Operations Coordinator

Abercrombie and Fitch Co. • Columbus, OH

85d • $20 - $22

About The Position

At Abercrombie & Fitch, the Research Operations Coordinator plays a critical role in supporting the Customer Research team across the full research lifecycle. This remote or Columbus, OH Home Office-based role is responsible for streamlining operations, managing logistics, and ensuring smooth execution of research initiatives. The ideal candidate is a proactive self-starter who thrives in a fast-paced environment and is passionate about enabling impactful customer insights through operational excellence.

Requirements

• Bachelor's Degree or related experience
• Minimum 2 years of experience in research operations, project coordination, or related role
• Strong project management capabilities and excellent communication skills
• Self-starter with the ability to work independently and drive projects to completion
• Creative problem solver with a humble, team-oriented, and optimistic attitude
• Ability to thrive in a high-energy, fast-paced environment

Responsibilities

• Address member support messages, identifying opportunities for systemic improvements
• Create weekly community activities in partnership with Brand Researchers
• Create and send weekly communications to members
• Implement member recruits and drive member engagement
• Leverage AI to create simple research prompts and identify themes to share with researchers
• Collaborate with internal partner teams, including Legal, and external vendors on new or evolving Community Management initiatives
• Manage recruitment for in-person research across cities, including vetting, scheduling and confirming participants
• Execute research projects logistics including booking venues, arranging incentives

Benefits

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year
• Work from anywhere (Mondays and Fridays are 'work from anywhere' days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees