Research Manager

Mastercard

About The Position

The Advisors Research Center (ARC) is a global team of researchers within Mastercard delivering comprehensive research services to Mastercard's clients. As a research manager on the ARC team, you will work closely with your ARC colleagues to develop proposals, scope projects, design research materials (e.g. screeners, questionnaires, program surveys, etc...), conduct analysis and develop reports while collaborating with internal and external stakeholders. Candidates for this position should have a deep understanding of the end-to-end research process for executing quantitative research and some experience with qualitative methodologies. This role is an exciting opportunity for highly motivated and curious individuals to join a fast-growing, dynamic organization and gain experience working on a wide range of projects spanning multiple industries.

Requirements

Naturally curious about why people think and act the way they do.
Willingness to learn new market research methodologies and to apply the latest, most effective techniques
Ability to work cross-functionally with colleagues, internal stakeholders and global team members.
Ability to analyze and synthesize information from multiple sources into a cohesive narrative.
Strong collaboration and communication skills to actively participate as a team member on client calls, internal team meetings and workshops.
Ability to communicate and present findings in written and oral form to peers, internal stakeholders and clients
Ability to manage vendor relationships to ensure research is executed on schedule and within budget.
Ability to work enthusiastically with people outside of their immediate team to drive consensus and results.
Enjoy working in a fast-paced, dynamic work environment
3-6 years' experience at a research agency or in an in-house research role designing and executing end-to-end custom research (i.e. questionnaire design, survey programming, data analysis, reporting, and presenting)
Experience with online survey software such as Qualtrics and DisplayR
Proficiency with at least one statistical software tool (SPSS, Q, SAS, R, Matlab) to support data-driven insights
Demonstrated experience working on research across a range of methodologies and approaches (e.g. U&A, Conjoint/ Discrete Choice, Concept tests, MaxDiff, Driver’s Analysis, Segmentation Analysis, etc...)
Experience translating research findings into strategic insights.
Strong project management experience with an ability to manage several projects at the same time.
Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred
This role is not eligible for Mastercard’s work authorization sponsorship. As such, candidates must be eligible to work in the US, now as well as in the future, without employer sponsorship.

Nice To Haves

Some experience with qualitative research, specifically In-depth Interviews and Focus Groups is preferred.

Responsibilities

Develop proposals
Scope projects
Design research materials (e.g. screeners, questionnaires, program surveys, etc...)
Conduct analysis
Develop reports
Collaborate with internal and external stakeholders
Manage vendor relationships to ensure research is executed on schedule and within budget.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume