Research Insights & Operations Manager

We Are Rosie•San Francisco, CA

1d•Remote

About The Position

Are you an operations manager with research insights experience? The Client’s Insights Lab team is seeking a Research Insights & Operations Manager to support and scale centralized research programs that enable product and marketing teams across the organization. This role is a hybrid of research operations execution and lightweight quantitative research delivery, designed for someone who is highly process-driven, detail-oriented, and capable of translating research requests into clear, timely outputs. This individual will manage two core research programs: A Qualitative Empathy Program focused on connecting internal stakeholders directly with consumers through 1:1 interviews (operationally driven) A Survey Research Program focused on rapid-turn, lightweight quantitative studies (execution + synthesis driven) Success in this role requires strong operational discipline, comfort working with research vendors, and the ability to independently execute surveys end to end—while maintaining a strategic lens when synthesizing insights for stakeholders.

Requirements

Experience: 4 years of experience in research operations, UX research, consumer insights, or a research agency environment
Operational excellence: Demonstrated ability to manage complex workflows, scheduling, and vendor coordination with a high level of accuracy and follow-through
Quantitative research execution: Hands-on experience writing questionnaires, programming surveys, monitoring fieldwork, and delivering rapid-turn insights
Analytical thinking: Comfort working with survey data and synthesizing findings into clear, compelling narratives for non-research audiences
Process orientation: Highly organized, execution-focused, and able to manage competing priorities without losing attention to detail
Stakeholder support mindset: Comfortable enabling others—providing structure, clarity, and guidance without overcomplicating the work
Ability to operate independently with minimal oversight
You are a go-getter, who can adjust quickly to change with a great personality while doing so
Strong written communication skills, particularly for insight memos and summaries
Comfortable working with distributed teams across time zones
Pragmatic, hands-on approach with the ability to zoom out to understand broader business context

Nice To Haves

Research agency background (strongly preferred nice to have): Prior experience at a research agency or consultancy, with formal training in research fundamentals

Responsibilities

Survey Research Program Management Independently translate business questions into short, well-structured survey questionnaires (typically 1–2 questions, ~15 minutes or less)
Program surveys using established survey platforms and launch studies quickly to meet fast turnaround timelines
Manage survey fieldwork, monitor data collection, and ensure data quality
Clean and validate datasets upon completion
Analyze results using basic quantitative techniques (frequencies, cross-tabs)
Synthesize findings into concise, text-based memos that include key statistics, supporting quotes, and clear implications for strategy
Leverage AI-assisted tools for open-ended response synthesis while applying judgment to validate, refine, and contextualize insights
Qualitative Research Operations (Empathy Program) Own day-to-day operations for a high-volume qualitative interview program that connects internal stakeholders directly with consumers
Translate stakeholder requests into clear participant profiles and recruitment requirements
Partner with external recruitment vendors to source participants that meet strict screening criteria
Manage scheduling logistics end to end, including calendar coordination, reminders, confirmations, and follow-ups to minimize no-shows
Ensure smooth execution of interviews by proactively identifying risks, flagging conflicts, and maintaining clear communication across all parties
Provide best-practice guidance to stakeholders who are new to conducting user interviews (e.g., interview etiquette, questioning basics), as needed Note: This program is operationally focused and does not require formal qualitative reporting or deep synthesis
Research Operations & Stakeholder Enablement Serve as the primary point of contact for research program execution and status updates
Maintain predictable research cadences and workflows to support recurring stakeholder needs
Balance multiple concurrent requests across teams while keeping timelines, dependencies, and deliverables on track
Apply strong process thinking to continuously improve efficiency, clarity, and reliability of research operations
Ensure stakeholders understand what is feasible, appropriate, and actionable given the research method and timeline