Research Cyberinfrastructure Consultant

Universities of Wisconsin•Madison, WI

4d•$65,000 - $75,000•Hybrid

About The Position

The Research Cyberinfrastructure group at the University of Wisconsin-Madison, Division of Information Technology is hiring a Research Cyberinfrastructure Consultant. The Research Cyberinfrastructure Consultant will provide end user support and training for researchers using enterprise-wide applications for data storage, movement, and sharing. You will provide support and guidance to researchers to enable them to better manage their data, automate data movement and computing workflows, and apply roles and permissions for secure sharing of data with collaborators. In this role, you will be responsible for responding to user requests and issues related to the University's research storage and data transfer infrastructure. You will develop and deliver workshops, training, and documentation for researchers, in partnership with groups in central and distributed IT, research computing centers, and the Libraries. You will develop expertise in the broad range of data and computing workflows of researchers in all disciplines and processes/tools that make these workflows more seamless. Your work will help researchers use key elements of research computing infrastructure, in support of the University's RISE (Research Innovation and Scholarly Excellence) initiative. University of Wisconsin-Madison is a leading research university, known for interdisciplinary research that creates knowledge and innovations that benefit society and improve lives around the world. The candidate selected for this position may perform a combination of on-site and remote work subject to an approved flexible work arrangement (FWA), which is reviewed and approved annually. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee. The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks. This position is part of the Wisconsin Research, Innovation and Scholarly Excellence (RISE) Initiative. Through accelerated and strategic faculty hiring, research infrastructure enhancement, interdisciplinary collaboration, and increased student and educational opportunities, RISE addresses complex societal challenges of importance to the state, nation and world. Building on UW–Madison’s strengths, RISE expands the University’s successful track record of connecting with communities and industry on collaborative solutions. Over the next three academic years, UW–Madison will substantially increase current hiring levels, bringing 150 new RISE faculty to campus. Candidates hired through RISE will join a community of scholars working across disciplines, schools and colleges on research, teaching and outreach endeavors. The community will engage regularly in venues such as seminar series and colloquia to share ongoing projects and identify opportunities to work together. The University will support the community, facilitating access to research infrastructure, and funding to support broad and rich collaboration. Further information regarding RISE can be found at: https://rise.wisc.edu/.

Requirements

Experience supporting researchers and/or other clients as a member of an IT, Library, or computing service organization or research lab, group, or center
Experience developing technical documentation, tutorials, training, or other support materials for end users
Coding skills in one or more of the following: Python, R, or comparable language(s)
Basic skills and experience with at least one of the following platforms: RStudio, Jupyter, GitHub/GitLab, Amazon Web Services, Google Cloud Platform, Microsoft Azure

Nice To Haves

Experience developing automated processes for data analysis, extraction, or formatting using REST APIs, scripting languages, or other tools
Familiarity with current storage, computation, and data-intensive workflows in one or more research disciplines
Experience serving as a point of contact and technical support for users of information or computing systems

Responsibilities

Participate in interdisciplinary and collaborative efforts with other departments, schools and colleges
Writes and updates documentation and tutorials supporting CI activities for research
Performs troubleshooting, analysis, operation, and support of advanced computing systems for research
Provides direct support of users of advanced computing systems for research
May provide support for development of custom Cyber Infrastructure solutions for research needs
May develop and facilitate brief courses for internal researchers

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