Research Coordinator I - Orthopedics Clinical

Houston Methodist•Houston, TX

About The Position

Overview At Houston Methodist, the Research Coordinator position is responsible for coordinating the day-to-day activities of research protocols as well as assessing and determining qualification of patients for research studies. This position ensures accurate data collection, documentation, organization and safety of research participants. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS Under the direction of higher level staff, conducts screening and interviews to evaluate patient eligibility in study. Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent information as it relates to assigned system(s) in a comprehensive manner. Provides contributions towards improvement of department scores for employee engagement. SERVICE ESSENTIAL FUNCTIONS Responds promptly and accurately to customer complaints, inquiries, and requests for information and coordinate appropriate follow-up calls and/or appointments. Schedules research subject appointments for tests and procedures, such as laboratory tests, x-rays, and other studies specific for the research protocol. Compiles patient information, process, document and enter accurate information in Source Documents, Case Report Forms, Electronic Data Capture portals and Clinical Trial Management System following established procedures. QUALITY/SAFETY ESSENTIAL FUNCTIONS Maintains records for clinical study and regulatory documents. Under the direction of Research Nurse/Clinical Trial Manager/Physician, captures and reports Adverse Events (A/E) or Serious Adverse Events (SAE) to necessary regulatory authorities. Assists management with research records and regulatory maintenance. FINANCE ESSENTIAL FUNCTIONS Uses resources efficiently; does not waste supplies. Evaluates and reports on inventory levels. Self-motivated to independently manage time effectively and prioritize daily tasks. Maintains inventory of supplies necessary for the study. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Maintains working knowledge of the research process and in the conduct of IRB approved research protocols. Follows International Conference on Harmonization (ICH)/Good Clinical Practice (GCP) guidelines. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Completes and updates My Development plan on an on-going basis. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Requirements

Bachelor's degree
Two years' research experience
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Sufficient in clinical and research data entry
Capable of handling challenging/difficult situations
Demonstrates sound judgment and executes analytical skills

Responsibilities

Under the direction of higher level staff, conducts screening and interviews to evaluate patient eligibility in study.
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results.
Collaborates with all members of the patient care team by actively communicating and reporting pertinent information as it relates to assigned system(s) in a comprehensive manner.
Provides contributions towards improvement of department scores for employee engagement.
Responds promptly and accurately to customer complaints, inquiries, and requests for information and coordinate appropriate follow-up calls and/or appointments.
Schedules research subject appointments for tests and procedures, such as laboratory tests, x-rays, and other studies specific for the research protocol.
Compiles patient information, process, document and enter accurate information in Source Documents, Case Report Forms, Electronic Data Capture portals and Clinical Trial Management System following established procedures.
Maintains records for clinical study and regulatory documents.
Under the direction of Research Nurse/Clinical Trial Manager/Physician, captures and reports Adverse Events (A/E) or Serious Adverse Events (SAE) to necessary regulatory authorities.
Assists management with research records and regulatory maintenance.
Uses resources efficiently; does not waste supplies.
Evaluates and reports on inventory levels.
Self-motivated to independently manage time effectively and prioritize daily tasks.
Maintains inventory of supplies necessary for the study.
Maintains working knowledge of the research process and in the conduct of IRB approved research protocols.
Follows International Conference on Harmonization (ICH)/Good Clinical Practice (GCP) guidelines.
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
Completes and updates My Development plan on an on-going basis.