Research Clerk I (Remote)

Cass Information Systems • Columbus, OH

394d • Remote

About The Position

The Research Clerk I position at Cass Information Systems Inc. involves researching utility termination warnings, potential missing bills, and late fees to ensure clients maintain their utility services. The role requires analyzing payment histories, negotiating with utility vendors, and executing solutions to prevent service shut-offs. The clerk will also be responsible for removing late fees and responding to vendor inquiries via a hotline.

Requirements

• High school diploma or equivalent required.
• 6 months of previous telephone experience in customer service or collections.
• Ability to communicate effectively both verbally and in writing.
• Good interpersonal and organizational skills to handle multiple tasks.
• Ability to operate standard office equipment and perform basic functions in Microsoft Office.
• Good analytical and problem-solving skills.
• General knowledge of utility billing processes.

Responsibilities

• Research utility termination warnings, potential missing bills, and late fees by reviewing payment history and account status.
• Contact utility vendors to determine reasons for balances due and verify account details.
• Negotiate payment extensions or alternative solutions to avoid utility service shut-offs.
• Prepare written correspondence to vendors regarding payment remittances and request replacement bills as needed.
• Process payment research items and work closely with internal staff and vendors to resolve discrepancies.
• Operate termination research, missing bill, and late fee databases under supervision, prioritizing critical items.
• Review and contact vendors on late fee reports to request removal of charges based on departmental procedures.
• Answer vendor hotline inquiries in a timely manner, assisting with questions and issues.
• Contact vendors regarding billing formats and follow up on outstanding requests for removal.
• Maintain documentation of research, production task times, and departmental standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees