Research Associate

State of Maine • Augusta, ME

377d • $17 - $23

About The Position

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and provide great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making meaningful impact on the lives of our citizens. Join our team and be part of a rewarding career with ample opportunities for advancement. If you are passionate about providing excellent customer service and contributing to the safety of the roads in Maine, we want you on our team! The Bureau of Motor Vehicles is seeking motivated candidates for the position of Research Associate in the Central Files/Numerics. As a member of our team, you will play a vital role in processing of information that has been indexed into our document management system. You will be processing a high volume of data and requires independent judgment, effective problem solving, and exceptional attention to detail. You will be a part of the team responsible for entering the Maine Motor Vehicle Exam, History and Electronic Registrations.

Requirements

• Microsoft Office Suite or equivalent experience
• High level of accuracy
• Dependable and reliable
• Takes initiative
• Excellent communication skills
• Exceptional customer service
• Team player
• Positive flexible attitude
• Superior attention to detail
• High level of adaptability
• Experience with multi-line phone system

Nice To Haves

• Knowledge of the principles, practices, and equipment used in graphics, illustration, and publication work to effectively present information to individuals/groups.
• Ability to create and use varied correspondence formats and compose standard business correspondence.
• Ability to prepare standard reports.
• Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.
• Ability to apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.
• Ability to exercise good judgment in appraising situations and determining facts, detecting errors and irregularities, and taking appropriate action in accordance with established procedures.

Responsibilities

• Accurate and rapid entry of data in standard form, as well as scanning documents.
• Running and researching error reports and correcting entries in accordance with established procedures.
• Validating electronically imaged documents, ensuring that key words are correct and complete.
• Entering thousands of documents per year and processing a high volume of data.
• Researching and providing copies to other sections within the Bureau of Motor Vehicles that may be used within or sent to other state or municipal agencies.
• Occasional assistance with coverage in the Central files, Numerics, and the Bureau's multiline switchboard phones when needed.

Benefits

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan - The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 11-50 employees