Research and Subpoena Fulfillment Representative - Part Time

Firstrust Bank•Horsham, PA

3d•Hybrid

About The Position

As one of the region’s foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability. Hybrid Position Provide for the timely and accurate production of all requests related to deposit accounts. Maintain the required confidentiality of customer/bank information.

Requirements

Intermediate computer skills in the Microsoft Office (Word, Excel and Outlook)
Able to follow written and verbal orders
Ability to read and interpret documents
Must demonstrate excellent organizational, verbal, and written communication skills.
Possesses the utmost integrity for dealing with highly confidential information.

Responsibilities

Responsible for the review and fulfillment of all requests including:
Customer statement/document request
Subpoenas from all agencies (Grand Jury, IRS, DOJ, etc)
Attorney letters
Search Warrants
Request from other Government (state/federal) agencies
Record all requests in the requisite log for tracking purposes.
Ensure requests are completed within the established timeframes.
Identify and escalate any possible issues and or questions that could impact the timely production of the response.
Create electronic case files of all documentation for delivery to the recipient within required timeframes.
Maintain an electronic copy of records in accordance with the record retention policy.
Prepare all documents for delivery via mail/Fedex or secure messaging. Include any required invoicing. Follow established procedures for invoicing and collection of fees.
Track payment of fees. Follow up on any unpaid fees.
Coordinate informational updates between Legal and Operations Risk Management pertaining to the current status of requests from both State and Federal agencies.
Maintain a working knowledge of all research platforms used in the process to fulfill request.
Index branch teller work and account related documents that have been scanned into the Image system in accordance with procedures to allow for future retrieval.
Pick up and distribute department mail from mailroom.
Log any checks received for the Collections team and follow procedures to validate proper assignment of items.
Assist with processing of Returned mail in accordance with established procedures.
Complete required Bank compliance courses and attend other training as it may become necessary.
Recognize and practice complete confidentiality
Maintain concise procedures for research process.
Other duties as assigned by Manager.