Resale Specialist (Client Advisor) - SoHo
About The Position
The Resales Specialist (Retail Sales Associate) is a key sales position in our retail stores at The RealReal. As a Resales Specialist, you are goal-oriented and driven to achieve and exceed sales goals. You're client-obsessed, adaptable to change in a “startup” environment, and passionate about sustainable luxury fashion. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match! Full time positions must have the ability to commit to 40 hours per week and Part time positions must have ability to commit to 25 hours per week including evenings, weekends, and holidays as needed.
Requirements
- 1+ year of experience working in retail sales
- A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
- Genuine passion and enthusiasm for the customer experience
- Proven ability to excel in a metrics-based sales environment
- Self-motivation and a drive to achieve results
- Exceptional attention to detail and organization skills
- Adaptability and openness to change
- Receptiveness to feedback to improve performance
- Ability to quickly learn and master new technological tools
Nice To Haves
- Previous luxury/consignment retail experience
- Proficiency with Google Suite and Salesforce
- Experience using Mac iOS operating system
Responsibilities
- Drive sales through client engagement, suggestive selling, and sharing product knowledge
- Provide a high level of service while navigating multiple customer journeys simultaneously
- Educate clients on The RealReal’s mission of sustainable fashion and business structure
- Build brand loyalty by delivering a best in class customer experience
- Outreach daily to existing customers to drive traffic into your retail store
- Assist with opening and closing procedures
- Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
- Other duties as assigned
Benefits
- Base Pay PLUS uncapped bonus - $1000/month bonus (at target)
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental, Vision & Commuter Benefits (applicable locations)
- Paid Parental Leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- Base Pay PLUS uncapped bonus- $250/month bonus (at target)
- Employee Stock Purchase Plan
- 9 Paid Company Holidays
- 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
