Resale Shoppe Manager

Unity Hospice • Green Bay, WI

12h

About The Position

Unity Resale Shoppe Manager Unity is a leader in end-of-life care, providing compassionate support through hospice, palliative care, and grief services. We are committed to a culture built on our core values of Excellence, Collaboration, Integrity, Compassion, and Accountability, and we welcome team members who are motivated, mission-focused, and inspired to make a meaningful impact. We are seeking a Resale Shoppe Manager to lead Unity’s resale operations, ensuring they are mission-driven, financially strong, and exceptional for shoppers, donors, volunteers, and staff. This is an exciting opportunity to oversee these growing and impactful stores, especially as we expand at Shoppe West. In this role, you will set standards, systems, and expectations across locations, support Assistant Managers in daily operations, and use your retail expertise to strengthen performance while advancing Unity’s mission in hospice, palliative care, and grief support services. This is an ideal opportunity for a collaborative, forward-thinking retail leader who enjoys developing people, driving results, and building community while advancing Unity’s mission of compassionate end-of-life care. Resale Shoppe Locations: Unity Resale Shoppe - East | 1302 S Broadway, De Pere Unity Resale Shoppe - West | 1641 Commanche Ave, Suite G, Green Bay Schedule: This is a full-time, salaried position, primarily within store business hours, Monday through Thursday from 10:00 a.m. to 6:00 p.m., Friday from 10:00 a.m. to 4:00 p.m., and Saturday from 10:00 a.m. to 2:00 p.m.

Requirements

• Associate’s degree in Retail Management or a related field preferred. Minimum 3 years of progressive retail management experience required with a degree, or 5 years of progressive retail management experience required in lieu of a degree. Experience in multi-site or complex operations is required.
• Minimum 2 years of retail and merchandising experience required.
• Minimum 2 years of leadership experience required.
• Experience working with and/or supervising volunteer-based staff, required.
• Valid Wisconsin Driver’s License, reliable transportation, and proof of current automobile insurance coverage.
• Ability to work independently in a fast-paced environment and manage multiple priorities
• Strong organizational, time management, and project coordination skills
• Excellent written and verbal communication skills
• Strong customer service skills with a keen sense of style and presentation
• Ability to interact effectively with diverse populations
• Maintain professionalism in emotional or challenging situations
• Flexible availability, including nights and weekends as needed
• Ability to stand for five or more hours and perform physical tasks such as bending, lifting, and twisting.

Responsibilities

• Provide oversight and direction for all Resale Shoppe operations, ensuring compliance with Unity policies and procedures
• Lead, train, support, and supervise volunteer staff, interns, Assistant Manager(s), and potential future paid staff
• Create an exceptional shopping and donor experience through strong merchandising and customer service practices
• Drive sales through in-house promotions, special events, and community engagement
• Develop pricing strategies, authorize promotions and clearance sales, and stay informed on retail trends
• Manage daily business operations independently, making decisions that do not require supervisory approval
• Provide financial oversight, including budgeting, financial records, variance analysis, and record retention
• Achieve financial goals by monitoring performance and implementing corrective actions as needed
• Manage volunteer block scheduling to ensure adequate coverage during operating hours
• Assist donors with loading and unloading donations, including large household items and furniture, as needed
• Market the Resale Shoppe in collaboration with Development and Marketing to increase awareness and community support
• Attend networking events, trade shows, and job fairs to promote the shoppe and solicit support
• Recruit volunteers from churches, schools, businesses, and the community as needed
• Ensure shoppe safety, security, and a clean, welcoming environment
• Review and approve invoices as necessary

Benefits

• Health: We provide comprehensive health benefits, including medical, dental, and vision insurance, Health Savings Accounts, and flexible spending options for medical and dependent care. On-site health risk assessments and flu shots are also available to keep you and your family well.
• Life: Unity values work-life balance, offering paid time off, an extended illness and injury bank, bereavement leave, an Employee Assistance Program, and fitness membership reimbursement to support your personal needs and interests outside of work.
• Security: For your financial peace of mind, Unity offers a 403(b) retirement savings plan, group life insurance, voluntary life insurance, as well as accident, critical illness, and disability insurance options.
• Compensation: We reward your skills and commitment with competitive pay, overtime opportunities for hourly roles, and mileage reimbursement.
• Career: Grow with Unity through internal and external learning opportunities, education assistance, and leadership development programs designed to support your professional journey.
• All new employees are eligible for benefits on the first of the month following their date of hire.
• For a full list of benefits: https://unityhospice.org/careers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree