Res/Comm Service Technician III
About The Position
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. This position is based out of our Water Tec division in Tucson, AZ where we assemble, sell, install, and service water treatment systems. Primary Function The Residential/Commercial Service Technician III responsibilities include but not limited to; customer site visits, servicing and/or installing equipment, repairing equipment, delivering salt and maintaining customer relationships. This individual must have the ability to work on their own with little direct supervision, have great organizational skills, and be mechanically minded.
Requirements
- High School Degree required.
- Insurable driving record
- Ability to lift 50lbs unassisted by equipment
- Ability to utilize equipment to move up to 100lbs consistently throughout the day
- Successful completion of pre-employment screenings, including DOT requirements
- Work in a variety of environments and temperatures (crawl spaces, attics, etc.)
Nice To Haves
- Associate’s degree in a technical related field preferred
- Minimum of 3-4 years related work experience
- HVAC/Plumbing/Mechanical related experience a plus
- Proficiency with computers and programs, specifically Microsoft Office software
- Proficient customer service experience.
- Ability to work independently and as a team to meet deadlines and goals.
Responsibilities
- Complete installation of point of entry and point of use of water treatment equipment.
- Adhere to local, state, and national codes / regulations.
- Complete Maintenance and repairs on residential water treatment equipment.
- Deliver salt to both residential and commercial customers.
- Record appointment data for every service call.
- Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.
- Communicate with management, sales and customer service to resolve customer complaints.
- Maintain service vehicle inventory.
- Adhere to company safety and vehicle practices.
- Take in salt deliveries and unload into the warehouse via forklift.
- Basic shop duties such as cleaning and building maintenance.
- Perform any other activities as needed or as directed.
- On call technician, as required.
Benefits
- Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
