Res/Comm Service Technician III

Smith (A.O.) Corporation • Appleton, WI

40d • Onsite

About The Position

The Residential/Commercial Service Technician III responsibilities include but not limited to; customer site visits, servicing and/or installing equipment, repairing equipment, delivering salt and maintaining customer relationships. The Residential/Commercial Service Technician III must have the ability to work on their own with little direct supervision, have great organizational skills, and be mechanically minded.

Requirements

• High School Degree required. Associate's degree in a technical related field preferred
• Minimum of 3-4 years related work experience
• Insurable driving record
• Ability to lift 50lbs unassisted by equipment
• Ability to utilize equipment to move up to 100lbs consistently throughout the day
• Successful completion of pre-employment screenings, including DOT requirements
• Work in a variety of environments and temperatures (crawl spaces, attics, etc.)
• Proficiency with computers and programs, specifically Microsoft Office software
• Proficient customer service experience
• Ability to work independently and as a team to meet deadlines and goals

Nice To Haves

• HVAC/Plumbing/Mechanical related experience a plus

Responsibilities

• Complete installation of point of entry and point of use of water treatment equipment
• Adhere to local, state, and national codes / regulations
• Complete Maintenance and repairs on residential water treatment equipment
• Deliver salt to both residential and commercial customers
• Record appointment data for every service call
• Utilize interpersonal skills to communicate professionally at all levels with customers and within the company
• Communicate with management, sales and customer service to resolve customer complaints
• Maintain service vehicle inventory
• Adhere to company safety and vehicle practices
• Take in salt deliveries and unload into the warehouse via forklift
• Basic shop duties such as cleaning and building maintenance
• Perform any other activities as needed or as directed
• On call technician, as required

Benefits

• Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees