Requirements Analyst - Technology Services

State of Montana • Helena, MT

2d • Hybrid

About The Position

This position resides in the Technology Services Division of Department of Revenue. Duties include working closely with department management to analyze and evaluate business processes, facilitating enterprise projects, determine stakeholders needs, identify desired outcomes, quantify processes, and communicate process results. This position is responsible for assisting the department in becoming more efficient, effective, and transparent through requirements management, testing support, and developing a culture of continual improvement. The position does not supervise other staff.

Requirements

• Business administration
• Information systems management
• Business and process analyses
• Public communication
• Research practices
• Quality measurement
• Workflow tools
• Research and analysis
• Accuracy and attention to detail
• Conflict resolution & customer service
• Microsoft programs and other database applications
• Written, verbal, and interpersonal communication
• Demonstrate self-motivation
• Follow instructions
• Provide timely, customer service
• Handling multiple priorities under deadlines
• Resume
• Complete state application
• Criminal Background Check. Circumstances involving convictions will be reviewed
• Tax status must be current. Circumstances involving tax status issues will be reviewed
• Bachelor’s degree in business systems analysis, business management, business administration, economics, information systems, or another related field.
• Two years job-related work experience, which should include business analysis and process improvement activities.

Nice To Haves

• Preferred training in business analysis.
• Other combinations of education and experience will be evaluated on an individual basis.

Responsibilities

• Conducts requirements gathering sessions with stakeholders, ensuring comprehensive documentation and alignment with business objectives.
• Defines business opportunities, develops initial work scopes and business cases, and identifies responsibilities and stakeholders to support enterprise solutions.
• Performs requirements analysis and documentation using established best practices and standards.
• Manages the requirements process, including elicitation methods, coordination of requirements information, estimation of activities, change management, prioritization, and traceability.
• Produces high-quality, actionable requirements by facilitating meetings, communicating business problems, eliciting technical and stakeholder input, capturing and revie requirement, and ensuring completeness.
• Organizes and prioritizes requirements, develops necessary models, determines assumptions or constraints, and validates requirements to ensure they meet business needs.
• Supports structured testing activities, including defining test plans, test scenarios, and acceptance criteria, coordinating user acceptance testing, and tracking test results and defects to ensure solutions meet documented business requirements.
• Prepares and contributes to project status reports, documents lessons learned and helps archive project records and tools to support continual improvement and future projects.
• Compiles and presents business requirements documents (BRD) to stakeholders, incorporates valid changes, and obtains sign-off.
• Ensures requirements are understood and actionable by all project stakeholders, resulting in successful solution delivery.

Benefits

• Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.
• Free health care for employees and eligible family member at Montana Health Centers.
• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.
• Retirement plans- The State currently contributes 9.17%25, vested after 5 years of continuous employment.
• Paid vacation- starting at 15 days a year.
• Sick leave- 12 days a year.
• 11 holidays, including a floating holiday, which can be used any time.
• Flexible hours.
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees