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The Reputation Management Intern will be responsible for monitoring, maintaining, and enhancing South West Plumbing, Heating, Air, and Electric’s brand reputation across multiple platforms, including Google, Facebook, Yelp, and other relevant review sites. They will be fully dedicated to elevating our online reputation to a consistent 5-star level across all platforms, driving positive reviews, engaging employees in review efforts, and proactively mitigating negative feedback. Their focus is on ensuring every customer interaction reflects premium, white-glove service, mediating operational complaints before they escalate, and crafting a standout reputation for South West Plumbing, Heating, Air, and Electric. Additionally, this role will partner with our Social Media Intern and Marketing team to organize community events, drive positive PR efforts, and engage in media outreach. This role is ideal for a marketing, communications, PR, or business student looking to gain real-world experience in brand reputation and customer experience management.
