Representative

California State University, Northridge•Northridge, CA

11d•$4,047 - $5,896•Onsite

About The Position

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Representative supports the Office of the Registrar by providing front-line assistance related to academic records, registration, and admissions policies. The incumbent’s responsibilities include responding to inquiries from students, applicants, alumni, faculty, and the public through in-person, phone, email, and virtual platforms. The role processes a high volume of academic record transactions, including transcripts, enrollment verifications, demographic updates, and degree progress documentation. Accuracy, confidentiality, and timely service are essential, as is the ability to interpret university policies and communicate information clearly using multiple technologies. Provide general assistance related to academic, registration, and admissions policies. Works with applicants, current students, alumni, and general inquiries from the public via any combination of email, phone, in-person, tele-conferencing (Zoom, etc.), and/or online chat technology/third-party technology (ChatBot, CloudCard, etc.) as necessary. Produce academic transcripts, degree progress reports, and enrollment verifications. Process demographic information changes; other routine updates to academic records as deemed necessary. Fulfill verification requests initiated by students and/or lenders. Performs other duties as assigned. NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/na2rfuosrd93a3yww18qhiiwxdat01ts

Requirements

Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
Equivalent to full-time college or university education/vocational school training in a business or job-related field may be substituted for up to two (2) years of the required experience on a year-for-year basis.
Knowledge of academic, registration, and admissions policies and procedures, with the ability to accurately interpret and apply policy guidance when responding to inquiries from applicants, students, alumni, and the general public.
Skill in providing high-quality customer service across multiple communication platforms, including email, phone, in-person interactions, tele-conferencing, and online chat technologies, while conveying information clearly, professionally, and responsively.
Ability to process and maintain academic records with accuracy and attention to detail, including transcripts, enrollment verifications, degree progress reports, demographic updates, and verification requests, while ensuring data integrity and confidentiality.
Ability to organize, document, and route academic records efficiently, including recording receipt of transcripts and ensuring timely distribution to appropriate evaluators or advisors to support effective admissions and records processing.

Responsibilities

Provide general assistance related to academic, registration, and admissions policies.
Works with applicants, current students, alumni, and general inquiries from the public via any combination of email, phone, in-person, tele-conferencing (Zoom, etc.), and/or online chat technology/third-party technology (ChatBot, CloudCard, etc.) as necessary.
Produce academic transcripts, degree progress reports, and enrollment verifications.
Process demographic information changes; other routine updates to academic records as deemed necessary.
Fulfill verification requests initiated by students and/or lenders.
Performs other duties as assigned.