Representative, Promotions and Special Events
About The Position
It is the primary responsibility of the Representative - Promotions and Events, to complete various tasks related to supporting various events hosted by Resorts World including providing excellent customer service skills to guests. Primary Job Duties: Includes but is not limited to: Assist with pre-event planning, tasks, and projects. Serve as a greeter, brand ambassador, usher, and/or ticket taker for various special events. Assemble gift packages, mailers, welcome packets, and other event related materials. Complete guest check-in while providing excellent customer service in all interactions with guests. Assist with event tear down and clean-up. Assist with other resort related service interventions as needed including but not limited to the below: Provide drink service throughout casino and resort. Complete account signups for Resorts World’s program. Assist Convention/Group Sales with guest registration. Order and deliver amenities to guest’s rooms or elsewhere. Serve as a property ambassador during need period. Obtain and maintain position-specific licensing. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Perform other job-related duties as requested.
Requirements
- Ability to contribute, grow and learn in the special events and promotions field.
- Excellent writing and communication skills.
- Working knowledge of Microsoft Office (Word, Excel).
- Excellent customer service skills.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
- Ability to work varied shifts, including nights, weekends, and holidays.
- At least 21 years of age.
- High School Diploma of equivalent.
- Minimum of six months of experience in special events within a similar or related field.
- Proof of eligibility to work in the United States.
- Ability to obtain the following: Nevada Gaming Registration
Nice To Haves
- Previous experience working in a large, luxury resort setting.
Responsibilities
- Assist with pre-event planning, tasks, and projects.
- Serve as a greeter, brand ambassador, usher, and/or ticket taker for various special events.
- Assemble gift packages, mailers, welcome packets, and other event related materials.
- Complete guest check-in while providing excellent customer service in all interactions with guests.
- Assist with event tear down and clean-up.
- Provide drink service throughout casino and resort.
- Complete account signups for Resorts World’s program.
- Assist Convention/Group Sales with guest registration.
- Order and deliver amenities to guest’s rooms or elsewhere.
- Serve as a property ambassador during need period.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
