Representative Payee Supervisor and Office Manager

The Salvation Army USA Central Territory•Hutchinson, KS

20d

About The Position

Job Objective: Effective and efficient management of the Representative Payee Program and provision of assistance through the Emergency Services Program

Requirements

High School degree required; Human Services, Social Work, or related field preferred; relevant work and/or life experience in lieu of college course work will be considered
Minimum one year relevant experience preferred
None
Analytical and Assessment: Critical thinking and creative problem solving
Planning: Organize and implement plans of various levels; develop policies and procedures; standardize operations; manage multiple deadlines; delegate; attend to detail, develop continuous quality improvement strategies
Communication: Relate to people; non-judgmental; respect clients’ right to self-determination; treat all people with dignity and respect; professional written and verbal communication skills in standard English; articulate information for clients; public speaking and presentation
Cultural Competency: Adaptable in culturally diverse environments; respect for cultural differences; comfortable working with vulnerable populations; ability to speak Spanish is desirable but not required
Community Practice: Engage with others; develop collaborative alliances; influence and motivate others; manage change; assess community needs, plan and implement interventions
Financial Planning and Management: Financial report analysis and interpretation; budget management; budget forecasting
Leadership and Systems Thinking: Work independently and with others; effective interpersonal skills; effective leadership skills modeling ethical standards; adapt to changing conditions and program related requirements; maintain confidentiality; resolve and mediate conflict
Supervisory Responsibility: Payee clerks; volunteers in Payee and Emergency Assistance programs
Physical Requirements: Lifting, pulling and pushing of materials up to 25 pounds; sitting for extended periods of time. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
Travel: Local travel to meet with clients and for community based meetings on a regular basis.
Driving: Yes. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

ability to speak Spanish is desirable but not required

Responsibilities

Provide effective financial management for the Social Security and SSI payments of clients who are incapable of managing them on their own
Establish new client accounts; conduct interviews as well as set up client bank accounts and personal records
Establish budgets for each new client
Maintain complete and accurate records for each client including: individual check registers, personal information files, pertinent events regarding clients, paid receipts, invoices, and correspondence/communication
Maintain contact between client and payee program
Maintain contact with the Social Security Administration, the Department of Children and Families, The Salvation Army, and any other pertinent agencies
Supervise preparation of, or prepare, checks for clients’ invoices, rent, utilities, medical expenses and personal allowances
Supervise reconciliation of monthly bank statements and check registers
Assist clients with needs and tasks including, but not limited to, completing forms, locating housing, establishing utilities, issue food and clothing vouchers
Process incoming and outgoing mail
Receive phone calls regarding client needs
Maintain current data on clients, landlords, rents due, addresses, and phone numbers
Provide supervisory assistance to Payee Department clerks
Schedule and interview individuals to assess needs of individuals and families
Determine eligibility and provide services requested by the client according to payee guidelines using The Salvation Army Emergency Assistance guidelines and MAACLink
Monitor and maintain Social Services budget; provide documentation of documentation of financial expenditures; maintain ledger of running totals for various sources
Maintain list of community agencies providing aide and make referrals as appropriate
Document and maintain client case histories, including requests, findings, and services rendered
Manage Payee Program records, reporting and statistics
Establish and cultivate professional community agency relationships and participate in area agency meetings
Oversee distribution of other community resources as needed
Maintain records and statistics and report as directed
Assist with seasonal activities as assigned
Schedule, train, and supervise payee staff and volunteers
Attend agency, church, community and Salvation Army meetings as requested for the purpose of educating yourself and others about Salvation Army programs
Attend in-service training and outside conferences/workshops as directed
Other duties as assigned
Process mail
Prepare and deliver weekly bank deposits, sharing that information with DHQ CAC in a timely manner
Prepare invoices, ensuring proper coding and delivery to DHQ CAC on a regular basis (at least weekly)
Responsible for accurate & timely submittal of bi-weekly time reports in PayCor to DHQ for processing
Maintain Dillon's giftcards/log