Representative, Patient Solutions II
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Patient Solutions Representative II, you will liaison between patients and the healthcare organization. Every day you will manage patient questions and concerns in a confidential and professional manner. To thrive in this role, you will identify the type of assistance needed such as updating information, making payment plan arrangements, and insurance related questions to ensure proper account resolution. Here is what you will experience working as a Patient Solutions Representative II: Deliver a high-quality patient experience through inbound and outbound call resolution within established protocols with a focus on first call resolution. Manage inquiries via multiple communication channels in a professional manner using EMR systems such as Epic, Cerner, Meditech, or similar systems. Review/interpret and answer questions regarding patient statements, explanation of benefits, account balances, payment plans and related areas. Utilize health care industry term knowledge (e.g., primary care, provider, benefits, HIPAA, PCI, EOBs, CPT & ICD-10 codes, HCFAs, UB04s, HCPCS, DRGs and authorizations/referrals) Research information using available resources and FAQ to source information rapidly in a fast-paced environment. Comprehensive training and professional development. Mentoring of new hires through ongoing training, 90-day evaluation input, and probationary support.
Requirements
- High school diploma or GED, preferred
- Minimum 1 year of experience in a healthcare call center environment
Responsibilities
- Deliver a high-quality patient experience through inbound and outbound call resolution within established protocols with a focus on first call resolution.
- Manage inquiries via multiple communication channels in a professional manner using EMR systems such as Epic, Cerner, Meditech, or similar systems.
- Review/interpret and answer questions regarding patient statements, explanation of benefits, account balances, payment plans and related areas.
- Utilize health care industry term knowledge (e.g., primary care, provider, benefits, HIPAA, PCI, EOBs, CPT & ICD-10 codes, HCFAs, UB04s, HCPCS, DRGs and authorizations/referrals)
- Research information using available resources and FAQ to source information rapidly in a fast-paced environment.
- Comprehensive training and professional development.
- Mentoring of new hires through ongoing training, 90-day evaluation input, and probationary support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
