Representative, Patient Service Rep II

Regional One Health • Memphis, TN

246d

About The Position

This position provides clinical and clerical support for patients within the inpatient and outpatient medical clinics/practices and is the initial focal point of the patient experience. Responsible for the gathering, entry and verification of registration information. In addition, this position is responsible for the collection of co-pays, may provide entry of patient charges and facilitates the care process by effectively processing information in a timely and accurate manner. This position must retain a high level of professionalism at all points of time.

Requirements

• Completion of an approved Medical Assistant program.
• Qualified by education, training or experience to work with the school-age, adolescent, adult and/or geriatric patient as specialty assignment dictates.
• Documentation of a national certification as a Certified Medical Assistant through the American Association of Medical Assistants (AAMA) or for the Registered Medical Assistant (RMA) through the American Medical Technologists (AMT).
• Cardiopulmonary Resuscitation (CPR) certification.
• At least 1 year experience as a medical assistant.

Responsibilities

• Greets patients upon arrival in practice.
• Completes and verifies registration information for each patient.
• Verifies patient identity per protocol.
• Verifies address utilizing open ended questions.
• Ensures benefit verification process for current service date has been completed.
• Scans insurance card(s) into system.
• Ensures patient has received HIPAA, Financial Policy, MSP, Pt Notification of Provider based clinic (if appropriate) have been signed, and scans as needed into system.
• Collect co-pay as well as any outstanding self-pay balance.
• Provides patient with receipt of transaction.
• Enters into system.
• Maintains cash-drawer, reconciles any end-of-day cash receipts per ambulatory protocol.
• Updates system as 'checked in' for communication with clinical staff.
• Performs various clinical tasks such as taking patient's vital signs, specimen collection, EKG and blood collection.
• Works assigned encounter edits on a frequent basis throughout the day.
• Performs check-out duties for patients as they exit practice.
• Schedules patient for follow-up as requested by provider.
• Provides assistance for referrals as directed.
• Consistently monitors waiting room for potential customer service issues.
• Updates patients on a ten (10) minute frequency when providers are running behind in schedule.
• Understands and performs individual role in assuring compliance for regulatory, accreditation and system process.
• Answers phone and routes patient to appropriate clinical or administration area if assigned.
• Schedules both new patients and follow-up care based on patients calling into the practice if dedicated scheduling staff do not exist.
• Maintains communication with Practice Manager on daily basis.
• Assists patients in obtaining necessary referrals for follow-up services.
• Collaborates with forensic team and law enforcement officials as it relates to the care of inmates and arrestees.
• Maintains confidentiality of patient, department and hospital information.
• Back-up and provides coverage for relief and absences as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed