Representative Patient (Patient Experience Advocacy) Full-Time
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About The Position
Serves as a liaison between patient/family members, all hospital departments and administration. Responsible for embodying the value based standards and acting as the voice of the patient to identify, investigate and resolve complaints, issues, and grievances as expressed by patients and their loved ones while being cared for at St. Joseph's Health. This position follows required complaint and grievance procedures and documentation requirements. Interacts with all levels of the health system leadership to obtain necessary information to comply with the grievance policy and state requirements. Visible in the hospital by providing daily rounds, responding to leadership requests specific to patient requests, if called upon, and assisting in resolution of complaints or concerns in a timely and effective manner. Maintains excellent communication skills and adheres to the hospital's policies and procedures. Additional participation and support of programs and committees may be requested as applicable.
