Representative, Patient Access Services - Part Time, Weekends - Mineola

NYU Langone Health • Mineola, NY

113d • $20 - $20

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. We have an exciting opportunity to join our team as a Representative, Patient Access Services - Part Time, Weekends - Mineola. In this role, the successful candidate is responsible for completing the registration process and creating the first impression of the institution's services to patients, families and other external customers. Articulate required information in a manner that patients, guarantors and family members understand, ensuring clear explanation of their financial responsibilities and expectations. Assume clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Requirements

• To qualify you must have a High School or GED.

Nice To Haves

• Certified Healthcare Access Associate (CHAA).
• 1-2 years Customer service experience in a healthcare or related setting.
• Basic computer skills, including Microsoft Office applications (Outlook, Word and Excel).
• Excellent communication (both written and oral), detail orientation, customer service, organization, and multitasking skills.
• Knowledge of medical terminology.
• Customer service experience in a Healthcare or related setting.

Responsibilities

• Perform other duties as assigned.
• Complete the pre-arrival, check-in and call-in registration, benefit and insurance verification and patient liability collection for all scheduled appointments.
• Interview patients and guarantors to obtain screening information for financial counseling.
• Work with medical staff, nursing, ancillary departments, insurance payors and other external sources to assist families in obtaining healthcare and financial services.
• Perform financial clearance for claim processing during registration by interviewing patients, collecting and recording all necessary information such as proper insurance, payor plan choice, billing address, and guarantor and, or subscriber information assigned in the ADT system.
• Ensure patients and or representatives are informed of regulations surrounding the required consents at the time of registration or thereafter.
• Ensure co-pays, co-insurance, and deductible are collected per Point of Service collection policies and procedures.
• Investigate and resolve various error worklist on a daily basis.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resources groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED