Representative, Patient Access Part Time Midnights

Trinity Health • Pontiac, MI

90d

About The Position

This position is for a part-time role working 12-hour night shifts, specifically from 5pm to 5:30am or 6pm to 6:30am, with a rotation of two shifts per week. The primary responsibility is to perform the Patient Access process, which includes accurate registration and pre-registration, insurance verification for eligibility, and scheduling for various departmental procedures and appointments. The role requires entering patient data for services, coordinating multiple services in the correct sequence, and informing patients and doctors' offices about preparations and insurance requirements for each service. The position emphasizes collaboration with multiple departments to optimize the use of equipment and facilities while accommodating physician preferences and patient needs. A strong focus on customer service is essential, as the role involves providing patient-focused assistance and ensuring high levels of customer satisfaction.

Requirements

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certifications required within one year of hire.

Nice To Haves

• Medical terminology knowledge.
• Knowledge of diagnostic and procedural coding.
• Experience with insurance verification and the ability to explain benefits.

Responsibilities

• Perform the Patient Access process including registration and pre-registration.
• Verify insurance eligibility and schedule appointments for various departments.
• Enter patient data for services and coordinate multiple services.
• Inform patients and doctors' offices about preparations and insurance requirements.
• Collaborate with multiple departments to optimize equipment and facilities usage.
• Provide patient-focused customer service and collect financial liability payments.
• Ensure patients meet financial requirements including Medicare medical necessity.
• Provide general information to hospital users, patients, families, and physician offices.
• Research, collect, and analyze information for performance improvement.
• Utilize multiple system applications for analysis and report creation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED