Representative, Patient Access (MA) - LV Craig-Family Med Cl - Full Time 10 Hour Rotating Shift (Non-Exempt) (Non-Union)

University of Southern California•Las Vegas, NV

21h•Onsite

About The Position

The Patient Access Representative/Scheduler is responsible for all functions related to patient check-in and out, payment collection, and patient medical record management. This role serves as the primary point of contact for patients, providing superior customer service in line with the Center's mission and vision. Key duties include greeting patients, answering calls, identifying patient needs, confirming identity and eligibility, obtaining signatures, scheduling appointments, and addressing patient questions. The position also involves various office and clerical tasks, ensuring patient privacy, safety, confidentiality, and compliance with infection control policies. Additionally, the Patient Access Representative with Medical Assistant (MA) duties escorts patients to exam rooms, records vital signs and medication lists, monitors patient flow, assists physicians with minor clinical procedures, administers adult and pediatric immunizations, and prepares patient charts with relevant medical information. They also schedule diagnostic tests as ordered by physicians.

Requirements

High School or equivalent
Graduate from an accredited Medical Assistant Diploma/Certificate Program
0-1 year Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant
Knowledgeable and understanding of medical terminology
Ability to interview patients and interface with physicians, nurses and other professional staff
Knowledgeable in Electronic Health records, and various computer programs such as word, and excel
Excellent communication skills, including the ability to speak, read and write English/Spanish proficiently
Must be comfortable with computers and medical terminology
Basic Life Support (BLS) Healthcare Provider from American Heart Association
Fire Life Safety Training (LA City) - must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only)

Nice To Haves

3 years Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant

Responsibilities

Act as the positive “face” of the Health Center as the main point of contact for participants and families
Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
Schedule appointments, confirm patient availability and properly review appointment date, time, location, and provider name with caller for accuracy
Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
Answer telephone promptly and in a polite professional manner, directing calls to other departments as needed
Use sound judgement in handling calls, especially with upset patients, and understand when to escalate calls
Maintain all delegated worklists (tasks) through the electronic medical record
Ensure effective, efficient, and safe use of equipment
Handle patient requests and questions appropriately
Provide benefit plan and eligibility information to participants, providers, unions, employers, and others
Adhere to the Culinary Health Center and Keck Medicine of USC NV PC policies and procedures
Perform duties as care coordinator when assigned
Determine patient care needs and direct patients accordingly
Ensure patient charts are prepared prior to appointment including x-rays and pertinent lab work
Make arrangements to obtain any special equipment needed
Set up exam rooms and monitor patient flow
Assist physician with exams as needed
Prepare and administer adult and pediatric immunizations according to provider’s orders
Prepare patients for examinations and obtain and record vital signs
Ensure health care delivery areas are fully stocked, organized, cleaned, and disinfected
Maintain files and records, oversee equipment and office supply inventory
Perform clerical duties including photocopying, collating, faxing, distributing, mailing, and errands
Ensure that physician orders for medications and treatments are implemented by the appropriate staff
Assist the physician with exams and procedures
Record patient information in chart/EHR according to Joint Commission standards
Maintain a professional demeanor
Schedule patient appointments
Ensure patient's right to privacy, safety, and confidentiality is maintained
Maintain a safe environment in accordance with standards, policies, and safety regulations
Ensure compliance with infection control policies
Schedule diagnostic tests ordered by the physician as needed